Kentucky family stuck in Florida after thousands of flights canceled

LEXINGTON, Ky. (WKYT) – What was a fun spring break getaway has turned into a travel nightmare for a Lexington family who are stuck in Florida for three days.

April Walker says she and her two children were supposed to land in Louisville on Sunday night, but after their first flight was delayed and they missed their second, they are three of the thousands of passengers affected by the cancellations.

Over the weekend, more than 3,500 flights were canceled for various reasons.

“We weren’t notified that our flight was late until 20 minutes before boarding time,” April said.

She tried to find another way to return to Kentucky, but had no luck.

“The rental car companies wouldn’t even talk to anyone unless you had a reservation,” April said. “They said all rental cars were sold out one way. So you couldn’t even get a rental car to drive the 18 hours home.

April says she is frustrated with the little communication she has received from American Airlines. She says they got a very small food stamp and couldn’t get a guaranteed flight to Kentucky until Wednesday. Meanwhile, their luggage is in Louisville and Charlotte.

“We don’t have clothes, we don’t have toiletries. I don’t have my diabetes medicine. We have nothing but what we had on our backs.

WKYT has reached out to American Airlines for comment on the delays and cancellations. They say there were weather issues and air traffic control initiatives all over Florida. A spokesperson said they are reviewing April’s situation.

Copyright 2022 WKYT. All rights reserved.

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